World Retail Banking Report 2024

Retail banks face a volatile and uncertain landscape ahead: navigating this complexity is challenging and requires intelligent solutions to help maintain profitability while delivering a superior customer experience.

Download the 20th edition of Capgemini’s World Retail Banking Report and discover how to:

• Sustain growth by identifying profitable customer relationships and engaging them with tailored approaches for long-term client value.
• Assess your AI readiness and prioritise intelligent transformation for a smooth and efficient customer experience.
• Unify people, processes and technology around AI adoption and scalability while mitigating inherent risks.

Download the report here