Interactive Virtual Agent Boosts Collections Success
06 Mar 2025
Sponsored by FICOUnderstand the role of new advances in omnichannel engagement and the development of virtual agents to enhance collections’ successs
When it comes to communications, customer preferences are changing - and so are the options available to agencies collecting debt.
When consent is in place, the auto- or direct- dialled telephone collection groups have relied on for decades have been joined by a powerful new technology: Interactive virtual agents.
This software serves as an online customer service representative, engaging consumers in interactive, automated, omnichannel communications in a self-service environment.
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