Conversational AI is the single-biggest paradigm shift taking place in the communication between brands and consumers. But how should companies approach the subject? And are there already any successful examples?
The Conversational AI Playbook shows how to best incorporate a smart chatbot on the most relevant communication channels, built out of one solution. Six real world examples of KPIs from leading telecommunication companies, delivery services, banks, insurance companies and the European Commission prove the relevance of this shift. Results show 120 per cent increase in web shop orders, 3 x increase in NPS and 70 per cent reduction in service costs among the results.
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