Automation and the future of work

In the new world of digital engagement where customers are always on – on multiple devices, in-person outside and at home all at once – the ability to deliver optimal customer experience in the moment is rooted in automation. And it can no longer be just a bot or a handful of automated processes: automation must be woven into the very fabric of an organisation.

Welcome to automation and the future of work, where the systems, tools and mindsets enable the experiences people love. In this whitepaper, automation experts from across Concentrix, a leading global provider of CX solutions and technology, discuss the impact of automation on business today. From chatbots to robotic process automation, conversational AI and virtual agents, Concentrix pinpoints the automation technologies behind major shifts in consumer expectations, as well as their impact on elevating the employee experience.

The post-pandemic work environment is rife with challenges, whether accelerated digital adoption, heightened customer service expectations, rapid turnover from the Great Resignation or the threat of emerging economic uncertainty. Automation is often touted as a cure-all, yet many organisations don’t understand its limitations and potential. Leaders need a better understanding of how automation is shaping the future of work by enabling higher-level job function while fostering frictionless customer service.

Automation isn’t just a single solution or product anymore. It’s the transformation of the entire enterprise. By weaving together the many strands of automation occurring across an organisation, only then can CX be future-proofed for an increasingly digital world.

Download the whitepaper to find out how:

• Automation investments are helping organisations remain competitive
• Advances in automation technology are reimagining CX
• Automation is enabling real-time, data-based decision making
• Digital transformation is being built on the back of automation
• The future of work is creating new opportunities for both businesses and staff

click here to download the whitepaper