Amping up CX – from Interaction to Engagement

Some banks are gaining a competitive advantage by actively building a future-focused CX pipeline in their call centres.

These banks are positioned to revolutionise customer engagement: effortlessly addressing each customer’s unique needs and preferences, which translates into higher satisfaction and a healthier bottom line.

Learn how this vision can become a reality with the power of generative AI copilots.

Download the point of view and discover how generative AI is redefining contact centre efficiency to find out how:

• Hyper-personalising contact centre interactions drives growth and loyalty.
• A 70 per cent productivity surge is expected from generative AI copilots.
• The rapid presentation of in-context customer insights empowers representatives.

Download the whitepaper here