Manhattan recently introduced the Unified Commerce Benchmark for Specialty Retail in Europe, an assessment based on real purchases, real returns and real customer journeys across digital and physical channels. The report, developed with Incisiv, Google Cloud and Zebra Technologies, evaluated 290+ customer experience capabilities for 50 brands in five European countries, including 13 from the UK. The UK playbook is now available, showcasing strategies of industry leaders like Nike, Next and Marks & Spencer.
Uncover key observations including:
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