Customer Experience

12 Nov 2024

The cookies are crumbling

Creating precise advertising without cookies requires targeting users based on where they are in the journey and not just on the users themselves

Digitising commercial mortgages

11 Nov 2024

Tools such as AI and hyperautomation are establishing better dialogue between businesses and lenders and creating more frictionless experiences for customers

Delivery Hero to list Talabat business in Dubai in December

11 Nov 2024

Talabat, the Middle East business of Delivery Hero, will list on the Dubai Stock Exchange in mid-December, floating 15% of its issued shares, its German parent said on Sunday, in what will be one of the UAE’s biggest IPOs this year.

Banking: why closing branches isn’t the solution

05 Nov 2024

Look beyond the obvious places for your ideas, design them with customers in mind, and bring your people with you on the journey

Rebuilding trust in the digital economy

05 Nov 2024

Businesses that are proactive in rebuilding trust will not only survive in this digital landscape but will thrive as they build stronger, resilient connections

01 Nov 2024

Google brings AI answers to map applications

Alphabet’s Google on Thursday announced a set of features that incorporated Gemini, its artificial intelligence chatbot, into its suite of mapping applications.

Global brands and a focus on brand control

29 Oct 2024

Companies can regain brand control by implementing selective distribution strategies, monitoring the seller landscape and leveraging legal frameworks

Building growth through accessibility

28 Oct 2024

Document accessibility allows organisations to reach more customers, build trust, ensure legal compliance and maintain a competitive advantage

Santander will have a full-service digital bank in US by end-2025, chair says

25 Oct 2024

Spanish lender Santander will have a full-service digital bank in the United States by the end of 2025, its executive chair, Ana Botin, said on Thursday.

Combining AI and user experience design

21 Oct 2024

Integrating AI into UX design is not just about technology but creating a more intuitive, efficient and human-centric approach

08 Oct 2024